Returns & Exchanges

TIME FRAME FOR EXCHANGES OR RETURNS

The deadline to request an exchange or return is 30 calendar days from the receipt of the product.

For orders placed from November 15th, the return period is extended until January 10th.

CONDITIONS FOR EXCHANGES AND RETURNS

All returned products must be in perfect condition, unused, with all tags and their original packaging intact. It is the customer's responyesbility to provide adequate packaging to ensure that the items arrive at Secret & You in perfect condition. The final decision to accept an exchange or return will rest with Secret & You. If the items are received in poor condition, we will not be able to process the requested return. 

MAKE A RETURN

To return a product, please contact us at team@secretandyou.com with the subject "RETURN" and your order number.

Send us the items you wish to return to the address we will provide you via email.

It is your responsibility to choose a shipping service, finance the return trip of your package, and ensure that it arrives safely.

Once we ensure that it is in perfect condition and in its original packaging, we will refund your money.

In the case of a partial return, if you have benefited from free shipping by exceeding the specified amount, but upon returning part of the order, this amount is not exceeded, we will deduct the shipping cost specified in the shipping section.

RETURN FROM OUTSIDE THE EUROPEAN UNION

For returns outside the European Union, you must send us the return package within 15 DAYS of receipt, as returns received after 30 days from the order date will be subject to additional customs fees.

The courier service you choose will ask you to complete a customs declaration form. To ensure that your return package reaches us efficiently, please make sure to provide the same description and value that we included in your original order and please specify that this is a return.

We are not responsible for items held or returned by customs. 

In the case of a partial return, si you have benefited from free shipping by exceeding the specified amount, but when returning part of the order, this amount is not exceeded, we will deduct the cost of the standard shipping specified in the shipping section. We also deduct from your refund any customs fees that we have paid to receive your return.

CHANGES

Once the adjustment of the charge has been made, refunding or charging the difference between the new product and the product to be exchanged, as well as the shipping cost, we will send you the instructions.

* This return policy only applies to Spain (Mainland and Balearic Islands). For buyers outside of Spain, please contact us at the email team@secretandyou.com.

ITEM WARRANTY

All our items are governed by the warranty protected by the current law of each country. The warranty is valid against manufacturing defects. The warranty excludes coverage for natural wear of the product, deterioration due to improper use and/or physical or accidental abuse. To keep your jewelry in perfect condition, visit our online guide for caring for your pearls.

To benefit from the warranty, contact us andat the phone number 634 457 121 or by sending an email to team@secretandyou.com.